What is the Quality of Care at Laindon Medical Group

Positive

"• Staff had a good understanding of how to support people with mental health needs and dementia and worked closely with the practice care coordinator to meet the patient’s holistic needs."

Positive

"• The practice had produced additional guidance for patients to assist carers for patients with dementia and poor mental health."

Positive

"The practice had produced their own comprehensive guidance material to assist patients and carers for the elderly with dementia or disabled."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"The coordinator conducted initial dementia screenings and home visits to identify unmet needs and provide advice regarding navigating and securing community provision for patients."

Positive

"• There were longer appointments available for people who needed them and this was flagged on their patient record to ensure such a provision was afforded to the patient when making an appointment such as patients with a learning disability or poor mental health."

Positive

"They discussed developed and issued rescue packs for patients who suffered COPD and asthma to assist them in an emergency."

Positive

"• Rescue packs for asthma and COPD patients were employed mitigating the risks of patients requiring emergency admission to hospitals • The practice promoted and provided diagnostic equipment to assist patients to selfmonitor their conditions."

Positive

"We reviewed eight completed audits which included diabetes effectiveness audits outpatient referrals two week cancer waits and all were relevant to their patients clinical needs."

Positive

"For example the practice had recognised disparities in their patient cancer conversion accuracy rates for dermatology referrals of malignant moles."

Positive

"This was now consistently employed by the GPs improving their cancer conversion rates."

Positive

"All patients with a new cancer diagnoses were personally contacted by their GP who offered them support advice and guidance specific to their needs."

Positive

"We reviewed eight completed audits which included diabetes effectiveness audits outpatient referrals two week cancer waits and all were relevant to their patients clinical needs."

Positive

"• There were longer appointments available for people who needed them and this was flagged on their patient record to ensure such a provision was afforded to the patient when making an appointment such as patients with a learning disability or poor mental health."

Positive

"We asked the practice about the disparities in t performance in comparison with national averages for flu vaccinations for older people and those at risk groups."

Positive

"The practice had recognised that many carers were not accessing flu vaccinations and therefore now personally contacted them advising them of services available to them."

Positive

"• Staff had a good understanding of how to support people with mental health needs and dementia and worked closely with the practice care coordinator to meet the patient’s holistic needs."

Positive

"The practice benefitted from sharing the building with community health services such as health visitors mental health services with injection clinics for psychotic patients podiatry rental diabetic screening leg ulcer clinics and counselling services."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The practice shares the centre with another GP practice a dentist and community health services health visitors mental health service with injection clinics for psychotic patients podiatry retinal diabetic screening leg ulcer clinics and counselling services."

Neutral

"• It told patients experiencing poor mental health about how to access various support groups and voluntary organisations including providing open access to talking therapies."

Neutral

"• Performance for mental health related indicators was similar to the national averages."

Neutral

"They also sought to educate their patients on community services available to them and alternatives to attending the practice such as identifying and signposting community counselling and mental health services and their specialities sexual and contraception services nursing services and alcohol and drug services."