Latest Snippet(s)
Positive
"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."
2015-02-19 Snippet(s)
Positive
"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Neutral
"Staff and patients told us all consultations and treatments were carried out in the privacy of a consulting room."
Latest Snippet(s)
Positive
"Track record on safety The practice had a mostly good safety record."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"• All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"The practice learned from external safety events as well as patient and medicine safety alerts."
Positive
"• Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"• The practice conducted safety risk assessments."
Positive
"It had a suite of safety policies which were regularly reviewed and communicated to staff."
Positive
"Staff received safety information for the practice as part of their induction and refresher training."
Positive
"• There were risk assessments in relation to safety issues."
Positive
"• There was a system for receiving and acting on safety alerts."
Neutral
"At this inspection we found: • The practice had clear systems to manage risk so that safety incidents were less likely to happen."
Neutral
"This helped it to understand risks and gave a clear accurate and current picture that led to safety improvements."
2015-02-19 Snippet(s)
Positive
"All staff were fully trained on the system and commented positively about the system’s safety and ease of use."
Positive
"Our key findings were as follows: • Where incidents had been identified relating to safety staff had been made aware of the outcome and action taken where appropriate to keep people safe."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."
Positive
"The GPs told us clinical audits were often linked to medicines management information safety alerts or as a result of information from the quality and outcomes framework QOF."
Positive
"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."
Positive
"Health and safety information was displayed for staff to see and there was an identified health and safety representative."
Positive
"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."
Positive
"We reviewed safety records incident reports and minutes of meetings where these were discussed for the last year."
Positive
"National patient safety alerts were disseminated to practice staff."
Positive
"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."
Positive
"The practice also had a health and safety policy."
Positive
"This included staff designated as leads in fire safety and carrying out appropriate fire equipment checks."
Positive
"The practice management team looked at safety incidents and any concerns raised."
Positive
"There was a comprehensive induction programme in place for new staff which covered generic issues such as fire safety and infection control."
Positive
"The practice manager showed us the risk log which addressed a wide range of potential issues such as management and safety of medicines."
Latest Snippet(s)
Positive
"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2015-02-19 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."
Latest Snippet(s)
Neutral
"• The infection control nurse had only recently taken over the role."
2015-02-19 Snippet(s)
Positive
"• All areas of the practice were visibly clean and where issues had been identified relating to infection control action had been taken."
Positive
"Cleanliness and infection control We observed the premises to be clean and tidy."
Positive
"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."
Neutral
"We saw evidence that the infection control lead had carried out audits and that any improvements identified for action were completed on time."
Neutral
"We also noted all staff received infection control training specific to their role and received annual updates."
Neutral
"Staff were able to describe how they would use these to comply with the practice’s infection control policy."
Neutral
"We looked at the recruitment safeguarding and infection control policies."
Neutral
"For example there was a lead nurse for infection control and GP was the lead for safeguarding."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."
Positive
"• Staff recognised the importance of patients’ dignity and respect."
Positive
"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control."
2015-02-19 Snippet(s)
Positive
"The evidence showed patients were satisfied with how they were treated and that this was with compassion dignity and respect."
Positive
"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"They said staff treated them with dignity and respect."
Positive
"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Latest Snippet(s)
Positive
"• The complaint policy and procedures were in line with recognised guidance."
Positive
"• Information about how to make a complaint or raise concerns was available and it was easy to do."
2015-02-19 Snippet(s)
Neutral
"Information on how to make a complaint was available in a practice booklet in Are services responsive to people’s needs?"
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and mostly effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
2015-02-19 Snippet(s)
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Neutral
"The practice held weekly governance meetings."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Latest Snippet(s)
Positive
"Good As part of our inspection process we also look at the quality of care for specific population groups."
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
2015-02-19 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-02-19 Snippet(s)
Positive
"Mothers and babies were supported with antenatal clinics with health visitor support and child health and immunisation clinics."
2015-02-19 Snippet(s)
Positive
"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."