What is the Quality of Facilities at i-HEART 365 Service - Extended Hours

Neutral

"The service is contracted by the NHS Barnsley clinical commissioning group CCG to provide routine same day GP and nurse appointments in the evenings weekend and bank holidays."

Positive

"Performance was shared with staff and the local CCG as part of contract monitoring arrangements."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• There were arrangements for planning and monitoring the number and mix of staff needed."

Positive

"The sites at Woodlands Drive and Chapelfield Medical Centre were on opposite sides of Barnsley town centre and both had accessible facilities and car parking spaces."

Positive

"There were arrangements and systems in place to support staff to respond to people with specific health care needs such as end of life care and those who had mental health needs."

Positive

"This included onetoone meetings appraisals coaching and mentoring clinical supervision and support for revalidation."

Neutral

"This covered such topics as safeguarding infection prevention and control and information governance."

Positive

"Leaders had oversight of medicine safety alerts incidents and complaints."