2017-02-06 Snippet(s)
Neutral
"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation and patients were signposted to the relevant service."
Latest Snippet(s)
Positive
"This inspection was carried out to review in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was now meeting legal requirements."
Positive
"This report describes our judgement of the quality of care at this service."
2017-02-06 Snippet(s)
Positive
"Staff told us it was an opportunity to share information and drive improvement in the quality of care patients receive at the practice."
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns."
2017-02-06 Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-02-06 Snippet(s)
Positive
"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
Positive
"• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."
Positive
"We saw evidence that lessons were shared and action was taken to improve safety in the practice."
Positive
"This included support training for all staff on communicating with patients about notifiable safety incidents."
Positive
"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."
Positive
"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2017-02-06 Snippet(s)
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
2017-02-06 Snippet(s)
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result and acted upon accordingly."
2017-02-06 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-02-06 Snippet(s)
Positive
"For example we reviewed a complaint regarding a member of staff."
Positive
"We saw evidence that the practice investigated and responded to the complaint in line with practice policy."
2017-02-06 Snippet(s)
Positive
"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework overall which supported the delivery of the strategy and good quality care."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
2017-02-06 Snippet(s)
Positive
"There was evidence of quality improvement including clinical audit."