2016-06-13 Snippet(s)
Positive
"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."
Positive
"• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"We reviewed safety records incident reports national patient safety alerts and minutes of clinical meetings where these were discussed."
Positive
"For example during our inspection we looked at a number of policies including those related to safeguarding health and safety and complaints management and found that these were relevant and up to date."
Positive
"When there were unexpected or unintended safety incidents the practice gave affected people reasonable support truthful information and a verbal and written apology."
Neutral
"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"Appropriate records were kept in respect of relevant persons employed."
2016-06-13 Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"The comments noted that the staff were helpful kind and treated them with dignity and respect."
Positive
"Patients noted that the staff were helpful kind and treated them with dignity and respect."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"It endeavoured to treat patients with dignity respect and honesty."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-06-13 Snippet(s)
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Latest Snippet(s)
Positive
"This inspection was carried out to review in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was now meeting legal requirements."
Positive
"This report describes our judgement of the quality of care at this service."
2016-06-13 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-06-13 Snippet(s)
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-06-13 Snippet(s)
Neutral
"The practice manager was the designated infection control lead who told us that this role was temporary until a more substantive lead was identified."
Neutral
"An infection control policy was in place and staff had received up to date training."
2016-06-13 Snippet(s)
Positive
"The practice communicated regularly with the district nurse the health visitor the midwife and the palliative care team on specific patient care needs."
2016-06-13 Snippet(s)
Positive
"For example following a complaint investigation the practice had made changes to the way patients were given test results."