What is the Quality of Care at Whitehill Surgery

Positive

"• Patients at risk of dementia were identified and offered an assessment to detect possible signs of dementia."

Positive

"Training provided by Dementia Academic Action Group and the Alzheimer’s Society had resulted in the practice being dementia friendly with a team of dementia friends."

Positive

"When dementia was suspected there was an appropriate referral for diagnosis."

Neutral

"• Performance for mental health related indicators including dementia showed the practice was in line and above local CCG and national averages."

Neutral

"• Most practice staff had completed dementia training and dementia awareness workshops."

Positive

"• The practice provided person centred care to meet the needs of the older patients in its population and had a range of enhanced services for example in dementia end of life care and reducing admissions to hospital."

Positive

"Training provided by Dementia Academic Action Group and the Alzheimer’s Society had resulted in the practice being dementia friendly with a team of dementia friends."

Positive

"Training provided by Dementia Academic Action Group and the Alzheimer’s Society has resulted in the practice being dementia friendly with a team of dementia friends."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"Most practice staff had completed dementia training and dementia awareness workshops."

Neutral

"• Most practice staff had completed dementia training and dementia awareness workshops."

Neutral

"The practice held information about those who needed extra care and resources such as those who were housebound patients with dementia and other vulnerable patients."

Positive

"People experiencing poor mental health including people with dementia: • The practice assessed and monitored the physical health of people with mental illness severe mental illness and personality disorder by providing access to health checks interventions for physical activity obesity diabetes heart disease cancer and access to ‘stop smoking’ services."

Positive

"People experiencing poor mental health including people with dementia: • Staff interviewed had a good understanding of how to support patients with mental health needs and those patients living with dementia."

Positive

"• The practice specifically considered the physical health needs of patients with poor mental health and those living with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Neutral

"• Performance for mental health related indicators including dementia showed the practice was in line and above local CCG and national averages."

Positive

"The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"We were told and we saw evidence of support services for young carers and carers from the black and minority ethnic community and those looking after someone with mental health problems including depression."

Positive

"People experiencing poor mental health including people with dementia: • The practice assessed and monitored the physical health of people with mental illness severe mental illness and personality disorder by providing access to health checks interventions for physical activity obesity diabetes heart disease cancer and access to ‘stop smoking’ services."

Positive

"The practice were aware and endeavoured to improve the local health priorities for example the local area had a higher infant mortality rate when compared to the national average and a higher rate of premature deaths from cancer cardio vascular disease and respiratory disease when compared to the national average."

Positive

"• The practices’ uptake for breast and bowel cancer screening was in line the local CCG averages and the national averages."

Neutral

"This included every cancer diagnosis within the practice being recorded as a significant event."

Neutral

"The practice were aware of the areas of lower than average performance and we were told of plans to promote cancer screening across all patient demographics including more literature in the reception area."

Positive

"People experiencing poor mental health including people with dementia: • The practice assessed and monitored the physical health of people with mental illness severe mental illness and personality disorder by providing access to health checks interventions for physical activity obesity diabetes heart disease cancer and access to ‘stop smoking’ services."

Positive

"• The practice was able to demonstrate how they identified patients with commonly undiagnosed conditions for example diabetes chronic obstructive pulmonary disease COPD atrial fibrillation and hypertension."

Positive

"For example there was evidence the checks highlighted cases of hypertension also known as high blood pressure prediabetes the precursor stage before diabetes and diabetes in patients."

Positive

"Historic quality data demonstrated the monitoring of patients with long term conditions for example diabetes compared better than the national average."

Positive

"These included clinics for the management of diabetes chronic obstructive pulmonary disease COPD asthma and cervical screening."

Positive

"For example there was evidence the checks highlighted cases of hypertension also known as high blood pressure prediabetes the precursor stage before diabetes and diabetes in patients."

Positive

"• Eligible patients were invited to a dedicated shingles clinic."

Positive

"Aligned to the ‘Excellence in Atrial Fibrillation’ project we saw a recently completed clinical audit which reviewed stroke prevention and showed significant improvement in the identification and management of patients at risk of a stroke linked to AF."

Positive

"• The practice had reviewed its antibiotic prescribing and taken action to support good antimicrobial stewardship in line with local and national guidance."

Positive

"Although there was little awareness of the Accessible Information Standard we saw the systems the practice had embedded ensured that people who had a disability impairment or sensory loss received information that they can easily read understand and get support so they can communicate effectively with the practice."

Neutral

"We saw the practice had carried out annual health checks for people with a learning disability and these patients had a personalised care plan in place."

Positive

"For example there was evidence the checks highlighted cases of hypertension also known as high blood pressure prediabetes the precursor stage before diabetes and diabetes in patients."

Neutral

"• The practice had systems to inform eligible patients to have the meningitis vaccine for example before attending university for the first time."

Neutral

"We saw the practice had carried out annual health checks for people with a learning disability and these patients had a personalised care plan in place."

Positive

"These included clinics for the management of diabetes chronic obstructive pulmonary disease COPD asthma and cervical screening."