What is the Quality of Care at Sellindge Surgery

Positive

"We reviewed nine records for patients with dementia and found all contained a face to face review and care plan."

Neutral

"People experiencing poor mental health including people with dementia The practice is rated as requires improvement for the care of people experiencing poor mental health including people with dementia."

Neutral

"We discussed our findings with the practice and who investigated and subsequently found coding issues which may explain the low QOF scores for dementia related indicators."

Neutral

"• Performance for dementia related indicators was considerably lower than the CCG and national average."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"• Performance for mental health related indicators were below local and national averages in some areas of care."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Neutral

"People experiencing poor mental health including people with dementia The practice is rated as requires improvement for the care of people experiencing poor mental health including people with dementia."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"• Performance for mental health related indicators was below the CCG and national average."

Positive

"The practice had identified the higher than average amount of patients with learning disabilities in their patient population and had responded by providing extra training for staff a learning disability communication folder and bespoke desensitising programs for patients that would benefit from these."

Positive

"For example the practice had identified the higher than average amount of patients with learning disabilities in their patient population and had responded by providing extra training for staff a learning disability communication folder and bespoke desensitising programs for patients that would benefit from these."

Neutral

"• The practice offered longer appointments for patients with a learning disability and offered desensitising programs for patients who would benefit from this."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"For example one of the two cycle audits examined how many patients taking a medicine for diabetes that can cause hypoglycaemia low blood sugars that can result in confusion and loss of consciousness had received equipment to test their blood sugars and been given advise about driving."

Positive

"• Data from the Quality and Outcomes Framework QOF showed performance for diabetes related indicators were slightly below local and national averages."

Positive

"The practice had identified the higher than average amount of patients with learning disabilities in their patient population and had responded by providing extra training for staff a learning disability communication folder and bespoke desensitising programs for patients that would benefit from these."

Positive

"For example the practice had identified the higher than average amount of patients with learning disabilities in their patient population and had responded by providing extra training for staff a learning disability communication folder and bespoke desensitising programs for patients that would benefit from these."

Neutral

"• The practice offered longer appointments for patients with a learning disability and offered desensitising programs for patients who would benefit from this."

Positive

"Risks associated with out of range temperatures for vaccine storage had not been addressed in line with local policy."

Positive

"For example one of the two cycle audits examined how many patients taking a medicine for diabetes that can cause hypoglycaemia low blood sugars that can result in confusion and loss of consciousness had received equipment to test their blood sugars and been given advise about driving."