What is the Quality of Safety at Kingsnorth Medical Practice

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice had systems for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • There were arrangements to safeguard children and vulnerable adults from abuse."

Positive

"• There was an open and transparent approach to safety and an effective system for reporting and recording significant events."

Positive

"We saw evidence that lessons were learned and relevant action identified to improve safety in the practice."

Positive

"This covered such topics as fire safety health and safety emergency procedures waste handling dress code practice policies and procedures staff handbook confidentiality and disciplinary procedures."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"CCTV cameras allow the reception team to monitor patient safety in the first floor waiting area."

Positive

"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • There were arrangements to safeguard children and vulnerable adults from abuse."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice nurse was the infection control clinical lead who had recently attended training to undertake this role and was therefore up to date with best and current practice."

Positive

"The practice had made a number of changes to support the infection control protocol."

Neutral

"There was an infection control protocol in place and staff had received training."

Neutral

"We also saw evidence that an annual infection control statement had been produced and that an infection control audit had been undertaken."

Positive

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation and the practice nursing team provided lifestyle advice and support for this purpose."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"They stated that they were treated with dignity and respect felt listened to and were never rushed."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"For example a complaint regarding inappropriate consent was managed and responded to on the day of receipt and learning discussed at the following clinical meeting and revisited at the subsequent meeting to ensure that the learning had been embedded into practice processes."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"• The practice had strong and visible clinical and managerial leadership and governance arrangements."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."