What is the Quality of Safety at Dr Miles and Partners

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice had systems for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices to keep patients safe and safeguarded from abuse which included: Arrangements to safeguard children and vulnerable adults from abuse."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system for reporting and recording significant events."

Positive

"We saw evidence that lessons were shared and action was taken to improve safety in the practice."

Positive

"Medicine safety alerts alerts that are issued nationally regarding faulty products were communicated to all staff effectively."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Positive

"One high risk medicine e.g. methotrexate a medicine used to treat rheumatoid arthritis was stored separately in the dispensary as a safety measure."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety awareness health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices to keep patients safe and safeguarded from abuse which included: Arrangements to safeguard children and vulnerable adults from abuse."

Positive

"The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control protocol and staff had received up to date training."

Neutral

"As well as those requiring advice on their diet smoking and alcohol cessation."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The specific learning from the complaint had been shared and because it was also a significant event a significant event form had been completed."

Positive

"The practice had strong and visible clinical and managerial leadership and governance arrangements which supported the delivery of the strategy and good quality care."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The leadership governance and culture of the practice were used to drive and improve the delivery of high quality person centred care."

Positive

"• The practice had strong and visible clinical and managerial leadership and governance arrangements."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Neutral

"There was a subsidiary range of meetings including business meetings clinical governance meetings nurses and supervisors meetings administrators and receptionists meetings."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"The scheme was ongoing and the outcomes have not yet been fully assessed however the practice hope to demonstrate a reduction in unplanned admissions as well as improvements in the quality of care for patients living in their own homes."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."