Latest Snippet(s)
Positive
"Systems or processes in place operated ineffectively in that they failed to enable the registered person to assess monitor and mitigate the risks relating to the health safety and welfare of patients and others who may be at risk."
Positive
"The registered person had not done all that was reasonably practicable to mitigate risks to the health and safety of patients with longterm conditions receiving care and treatment."
Neutral
"In particular: • Processes for handling requests for repeat medicines failed to ensure the health and safety of patients."
2016-10-31 Snippet(s)
Positive
"Learning was identified following incidents and events and there were systems in place to ensure this was shared with relevant staff to improve safety within the practice."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse which reflected local requirements and relevant legislation."
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of building security manual handling and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"We reviewed information held by the practice related to safety including reports of incidents and significant events and minutes of meetings where these were discussed."
Positive
"Processes were in place to ensure safety alerts and alerts received from the Medicines and Healthcare products Regulatory Agency MHRA were disseminated within the practice electronically and a copy always stored to be used for future reference."
Positive
"There was a health and safety policy available with a poster in the staff area which identified local health and safety representatives."
Positive
"Inductions were specific to each role and also covered general topics such as health and safety and confidentiality."
Positive
"Staff received training that included: safeguarding fire safety awareness basic life support equality diversity and human rights and information governance."
Latest Snippet(s)
Positive
"This was with consent from the provider and in line with all data protection and information governance requirements."
2016-10-31 Snippet(s)
Neutral
"These included patients receiving end of life care carers homeless patients and those requiring advice on their diet smoking and alcohol cessation."
Latest Snippet(s)
Positive
"We took this action because: • Staff treated patients with kindness respect and compassion."
Neutral
"The systems or processes in place operated ineffectively in that they failed to enable the registered person to evaluate and improve their practice in respect of the processing of the information obtained throughout the governance process."
2016-10-31 Snippet(s)
Positive
"• Feedback from patients was that they were treated with kindness in a friendly manner respected and were involved in decisions about their care."
Positive
"Results from the national GP patient survey showed the majority of patients felt they were treated with compassion dignity and respect."
Positive
"• Curtains were provided in consulting rooms to maintain dignity during examinations and treatments."
Latest Snippet(s)
Positive
"This was with consent from the provider and in line with all data protection and information governance requirements."
Positive
"• Effective governance structures and systems were not in place."
Neutral
"The systems or processes in place operated ineffectively in that they failed to enable the registered person to evaluate and improve their practice in respect of the processing of the information obtained throughout the governance process."
2016-10-31 Snippet(s)
Positive
"Governance arrangements The practice had a robust governance framework which supported the delivery of their aims and good quality care."
Positive
"• The leadership governance and culture of the practice were used to drive and improve the delivery of high quality patient centred care."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-10-31 Snippet(s)
Positive
"There was a strong common focus across all staff on improving quality of care and patients experiences."
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns."
2016-10-31 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse which reflected local requirements and relevant legislation."
2016-10-31 Snippet(s)
Neutral
"• The nurse practitioner had the role of infection control clinical lead within the practice."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
2016-10-31 Snippet(s)
Neutral
"• Translation services were provided where these were required and various pieces of information and signage were available in more than one language."
2016-10-31 Snippet(s)
Positive
"Staff received training that included: safeguarding fire safety awareness basic life support equality diversity and human rights and information governance."
2016-10-31 Snippet(s)
Neutral
"People making a complaint were provided with explanations and apologies where appropriate."