What is the Quality of Safety at Somercotes Medical Centre

Positive

"They told us they were extremely satisfied with the care provided by the practice and said their dignity and privacy was respected at all times."

Positive

"These awards had been achieved following an assessment process which considered areas such as: patient and staff involvement; respecting people’s right to privacy and engaging family members and friends as care partners."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"• The practice had a clear vision which had quality and safety as its top priority."

Positive

"• The practice had a clear vision with quality and safety as its top priority."

Positive

"• The practice also engaged with the vulnerable adult risk management VARM multiagency meetings when this was required and this was attended by the community fire safety officer community based safeguarding nurse and environmental health for example."

Positive

"• There was an open and safe culture in which all safety concerns raised by staff and patients were highly valued as integral to learning and improvement."

Positive

"For example: • The systems and processes in place for ensuring patient and staff safety demonstrated strong clinical governance."

Positive

"Records reviewed showed: • Patients were protected by a comprehensive safety system with a focus on openness transparency and learning when things went wrong with care and treatment."

Positive

"This included discussion at monthly meetings and six monthly reviews to ensure all agreed actions had been completed and learning had been embedded to enhance patient safety and experience."

Positive

"The practice had effective procedures in place for managing patient safety alerts including alerts received from the Medicines and Healthcare products Regulatory Agency MHRA."

Positive

"• The practice had reported some significant events externally to the National Reporting and Learning System NRLS which is a central database of patient safety incident reports across England and Wales."

Positive

"Records reviewed showed patient safety alerts were received via email cascaded to relevant staff and actioned following review."

Positive

"Overview of safety systems and processes Safeguarding vulnerable adults children and young people was a priority within the practice and arrangements for safeguarding reflected relevant legislation and local requirements."

Positive

"Records reviewed showed positive outcomes were achieved for patients and this included mitigation of risks related to hoarding and fire safety within patient’s homes."

Positive

"The arrangements for managing medicines and vaccines in the practice minimised risks to patient safety including obtaining prescribing recording handling storing security and disposal."

Positive

"• There was a health and safety policy available and staff had received related training."

Positive

"Records reviewed showed all staff had completed fire safety training."

Positive

"Training completed by staff included: safeguarding fire safety awareness basic life support and information governance."

Neutral

"This included medicines management infection control fire safety and health and safety."

Positive

"We saw evidence of active engagement in local safeguarding procedures and effective working with other relevant organisations in the implementation of protection plans which minimised risk of harm or abuse to patients."

Positive

"• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns."

Positive

"They attended quarterly IPC meetings which provided networking opportunities with other local practice infection control leads."

Neutral

"This included medicines management infection control fire safety and health and safety."

Positive

"For example: patients at risk of developing a longterm condition and those requiring advice on their diet and alcohol cessation."

Positive

"Patients said the practice offered an excellent service and staff were very helpful caring and treated them with dignity and respect."

Positive

"This included: “seeing patients as part of the extended Somercotes family” treating patients with dignity respect and honesty; and a motivation to provide excellent care."

Positive

"Patients were treated with compassion dignity and respect and were involved in their care and decisions about their treatment."

Positive

"We found many positive examples to demonstrate how patient’s choices and preferences were valued and acted on in respect of their care and support needs."

Positive

"• The practice had created a community gallery to encourage patients to use art as therapy and positive feedback was received from patients in respect of improved mental wellbeing."

Positive

"Records reviewed including compliments and feedback received from patients and visitors showed positive outcomes were achieved in respect of people’s mental wellbeing and the gallery had increased community engagement and interest in art."

Positive

"Somercotes Medical Centre was the first GP practice in the county to achieve the silver award which is the highest level of dignity award currently available."

Positive

"They told us they were extremely satisfied with the care provided by the practice and said their dignity and privacy was respected at all times."

Positive

"• The practice hosted regular counselling and psychological therapy sessions to ensure patients had ease of access to emotional support when needed."

Positive

"• The practice manager and one of the GP partners were the designated dignity champions within the practice."

Positive

"This includes “support people with the same respect you would want for yourself or a member of your family” and “treat each person as an individual by offering a personalised service”."

Positive

"Patients could access free and confidential advice in respect of welfare benefits employment housing and debt management."

Positive

"• The practice hosted regular counselling sessions delivered by "Talking mental health Derbyshire counsellors" so that individuals could access emotional support when needed."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"• Clinical and internal audit processes functioned effectively and had a positive impact in relation to quality governance with clear evidence of actions being taken to address areas of improvement."

Positive

"• The practice had strong and visible clinical and managerial leadership and governance arrangements."

Positive

"Research Ready is a quality assurance programme for all researchactive UK GP practices."

Positive

"• A regular programme of clinical audit demonstrated quality improvement and we saw examples of full cycle audits contributing to improvements in patient care and treatment."

Positive

"The practice had an embedded culture of quality improvement including a comprehensive programme of clinical audit."

Positive

"Departmental meetings were held every six to eight weeks which provided an opportunity for staff to evaluate monitor and make improvements to the quality of care provided."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and learning was shared with staff and other stakeholders."

Positive

"Followup questionnaires showed great improvements in the quality of life for carers and this was reflected in comments received from carers."

Positive

"The practice used the quality of life questionnaire developed by the Carers Trust and the University of Nottingham to measure several aspects of a carer’s life including stress levels and support offered."