What is the Quality of Safety at Blackwell Medical Centre

Positive

"• Patients told us they were treated with care and concern by staff and their privacy and dignity was respected."

Positive

"These included: • Curtains were provided in treatment and consultation rooms to maintain patients’ privacy and dignity during examinations and treatments."

Positive

"There was a health and safety policy available and the practice had up to date fire risk assessments and carried out regular fire drills."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"The practice ensured lessons were shared and that action was taken to improve safety within the practice."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control."

Positive

"When there were unexpected or unintended safety incidents: • The practice offered affected people support provided explanations and verbal or written apologies where appropriate."

Positive

"• The practice had a comprehensive induction programme for newly appointed clinical and nonclinical members of staff which covered topics such as safeguarding first aid health and safety and confidentiality."

Positive

"We reviewed a range of information relating to safety and the minutes of meetings where this information was discussed."

Positive

"Overview of safety systems and processes The practice demonstrated systems which kept people safe and safeguarded from abuse."

Neutral

"• Where people were affected by safety incidents the practice demonstrated an open and transparent approach to investigating these."

Positive

"These included: • Arrangements to safeguard children and vulnerable adults from abuse were in line with local requirements and national legislation."

Positive

"There were designated leads in areas such as infection control and training was provided to support their role."

Positive

"Patients said they were always treated with dignity and respect and described the practice staff as friendly helpful and caring."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• Patients told us they were treated with care and concern by staff and their privacy and dignity was respected."

Positive

"• We observed staff treated patients with kindness and respect and maintained confidentiality."

Positive

"All of the patients said that they found the premises clean and tidy and were always treated with kindness and consideration by the practice staff."

Positive

"This ranged from performance in respect of access to appointments patient satisfaction and clinical performance."

Positive

"These included: • Curtains were provided in treatment and consultation rooms to maintain patients’ privacy and dignity during examinations and treatments."

Positive

"• Leaflets for patients wishing to make a complaint about the practice were available from the reception and the practice had information about the complaints process visibly displayed in their waiting area."

Positive

"Governance arrangements The practice had effective governance systems in place which supported the delivery of good quality care."

Neutral

"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."

Positive

"This report describes our judgement of the quality of care at this service."