What is the Quality of Safety at Alcester Health Centre

Positive

"The project provided staff with training to help with detecting potential signs of abuse and signposted patients to appropriate support agencies."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe which included: • Arrangements were in place to safeguard adults and children from the risk of abuse that reflected relevant legislation and local requirements."

Positive

"• The practice participated in the Identification and Referral to Improve Safety IRIS scheme a domestic violence and abuse training support and referral programme."

Positive

"• The practice engaged in local initiatives to provide additional services such as the Identification and Referral to Improve Safety IRIS scheme a domestic violence and abuse training support and referral programme."

Positive

"The project provided staff with training to help them with detecting any signs of abuse and patients were signposted to support agencies."

Positive

"• The practice was one of the practices within the SWCCG area to participate in the Identification and Referral to Improve Safety IRIS scheme a domestic violence and abuse training support and referral programme."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were involved in decisions about their care and treatment and treated with compassion dignity and respect."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Feedback from patients showed that they were positive about the emotional support provided by the practice."

Positive

"We observed that patients were treated with dignity and respect."

Positive

"Curtains were provided in consultation rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"From minutes of the practice’s multidisciplinary meetings we saw that all professionals were proactive in supporting population groups such as older patients patients experiencing poor mental health and families at risk of isolation to receive both practical and emotional support when needed."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Curtains were provided in consultation rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"The practice ensured safety was monitored by accessing information from a range of sources including best practice guidance from the National Institute for Health and Care Excellence NICE and local commissioners."

Positive

"• The practice had a clear vision which had quality and safety as its top priority."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection prevention and control IPC and legionella a bacterium which can contaminate water systems in buildings."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Action had been taken to ensure safety of the practice was maintained and improved."

Positive

"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe which included: • Arrangements were in place to safeguard adults and children from the risk of abuse that reflected relevant legislation and local requirements."

Positive

"The schedule covered day to day processes including opening up and closing down procedures for the practice and topics such as complaints safeguarding fire safety health and safety and confidentiality."

Neutral

"A health and safety policy was in place together with an uptodate risk assessment for the practice both of which were Are services safe?"

Neutral

"There was an infection control protocol in place and staff had received uptodate training."

Neutral

"Regular infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Neutral

"For example infection control audits were carried out annually with weekly practice checks by nursing staff."

Neutral

"• Staff received training that included basic life support safeguarding fire procedures infection control and mental health awareness."

Positive

"For example weekly meetings were held with the health visitor regarding any patients at risk of harm; and monthly multidisciplinary meetings where palliative care special care and significant events were discussed."

Neutral

"Staff had completed additional training which included equality and diversity courses and two members of staff were currently completing training in customer service."

Positive

"Information about how to make a complaint was accessible to patients on the practice’s website and in a complaints leaflet that was made available at the practice."

Positive

"Patients told us that they were aware of the process to follow should they wish to make a complaint although none of the patients we spoke with or who completed comment cards had needed to make a complaint."

Positive

"There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had a governance framework in place that supported the delivery of the strategy and good quality care for its patients."

Positive

"• Clinical audits had been carried out in order to demonstrate quality improvement to services provided."