What is the Quality of Safety at Dr Murthy Motupalli

Positive

"• Ensure privacy screens are cleaned or replaced in line with NHS guidance."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains or privacy screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Neutral

"Some rooms had privacy screens."

Positive

"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients."

Positive

"He prioritised personalised and compassionate care though the inspection identified that capacity of a single GP Principal impacted upon patient safety at times."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control."

Positive

"When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"• When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology."

Positive

"We reviewed safety records incident reports nationally issued safety alerts and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available with a poster in the meeting room which identified local health and safety representatives."

Positive

"The practice had systems in place for knowing about and reporting safety incidents When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support truthful information and a verbal and written apology • Records were not always kept of all verbal and written correspondence."

Positive

"Overview of safety systems and processes The practice had systems processes and practices in place to keep patients safe and safeguarded from abuse though the inspection identified areas where these required further attention."

Positive

"How the regulation was not being met: The registered person did not do all that was reasonably practicable to assess monitor manage and mitigate risks to the health and safety of service users."

Neutral

"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"▪ Privacy screens were not cleaned in line with infection control requirements."

Neutral

"• Update the infection control policy."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Systems included: • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."

Positive

"Overview of safety systems and processes The practice had systems processes and practices in place to keep patients safe and safeguarded from abuse though the inspection identified areas where these required further attention."

Positive

"Most patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect though two cards commented on dissatisfaction with the way in which they were spoken to by reception staff."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains or privacy screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Governance arrangements The practice had a governance framework though some areas required greater attention and reflection."

Positive

"• The practice manager had implemented a variety of new systems to improve governance within the practice."

Neutral

"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."

Positive

"The practice had quality improvement plan and a premises development plan to improve patient outcomes."